An interesting look at how happy, well paid workers result in more profits. The author also discusses benefits that work-force-management software can bring not by minimizing the workers needed, but better allocating them to where and when they are needed most.
many of those big-box retailers have been making a strategic error: Even the most coldhearted, money-hungry capitalists ought to realize that increasing their work force, and paying them and treating them better, will often yield happier customers, more engaged workers and — surprisingly — larger corporate profits.
From a study by a Wharton professor:
For every dollar of increased wages, one retailer that was studied by Fisher brought in $10 more in revenue. For more-understaffed stores in the study, the boost was as high as $28.